Warranty
3-year warranty
The 2-year legal guarantee of conformity applies in all cases. Abelec adds 1 year: your parts are therefore covered for 3 years from delivery.
Your legal rights remain intact. The Abelec warranty comes in addition to the 2-year legal guarantee of conformity: it does not replace it and does not reduce it.
Legal guarantee: EU notice
When you buy as a consumer, all our parts are covered by the legal guarantee of conformity of at least two years. Below is the European Union harmonised notice reminding you of your rights.
Read the text of the notice
LEGAL GUARANTEE
Minimum two-year legal guarantee protection for goods sold in the European Union.
Consumers can claim their rights under the legal guarantee of conformity, for example if goods:
- do not match the description;
- do not function as intended.
Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:
- free repair or free replacement;
- in some cases, a price reduction or full reimbursement.
Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.
For more information on your rights in a specific country, scan the QR code below or ask the seller.
europa.eu/youreurope/guarantees
What to do if you receive non-conforming goods:
- Contact the seller as soon as possible to report the issue;
- Provide proof of purchase, such as a receipt, invoice, or bank statement.
Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.
What it gives you
Express exchange
As soon as our after-sales service agrees, the replacement part ships within the same lead time as a new part order.
Free return
If the part needs to be returned, we provide a prepaid return label.
Conditions
- The part was fitted properly, following good practice, and used normally.
- You contact us within the 3-year warranty period, with your order number.
What it does not cover
- Choosing the wrong part, unless our checker or our after-sales service had confirmed compatibility.
- A part fitted without following good practice, modified or used abnormally.
- Damage from an external cause: power surge, water, impact.
- Routine replacement of heavily used wear parts: carbon filters, water filter, anti-limescale, belts…
Making a warranty claim
- 1Open the after-sales form and enter your order number.
- 2Attach a photo of the part and describe the problem in a few words.
- 3Our after-sales service replies by e-mail and arranges the exchange or the refund.
The full Abelec warranty statement (guarantor, parts covered, duration, conditions and how to claim) is set out in the "Abelec commercial guarantee" article of our terms and conditions of sale, attached as a PDF to the confirmation e-mail of every order.