Delivery and returns

Delivery times

Working days: Monday to Friday. The product page and the basket show the estimated delivery date of each part in stock. The chosen country does not change the delivery time, only the delivery costs.

Belgian public holidays are not working days: they are taken into account in the estimated delivery date.

Delivering to another country? Write to us at helpdesk@abelec-service.com and we will look for a solution.

For a part being restocked or made to order, the lead time shown on the product page is added: we then promise no exact date. The estimated date appears on the product page and in the basket, for the chosen country.

If there is a significant delay, we let you know by e-mail. If delivery has not taken place within the agreed time, you can ask us to deliver within a reasonable additional period and, failing that, cancel the order.

Delivery costs

Part prices are the same in every country we deliver to. Delivery costs depend on the delivery country: they are shown in the basket, before you confirm the order.

Secure payment with Stripe: the payment methods available in your country appear at the payment step.

Online tracking

As soon as your parcel ships, you receive the tracking number by e-mail. You can also track your order at any time with its number and your e-mail address.

Damaged or undelivered parcel

Check the parcel on delivery and report any problem to the carrier, then let us know quickly with photos. This speeds up handling; your legal rights remain intact.

Please give a complete address (number, flat, access code). If the parcel comes back to us because the address was incomplete or it was not collected, we offer to send it again, with the new delivery costs at your expense, or to refund you.

Returns

You have 14 days from the day you receive the part to withdraw from the purchase, without giving any reason.

Which return, on which terms?

Returning a part

1. 1Tell our after-sales service about the return, through the online form or by e-mail.
2. 2We give you the address and a return number.
3. 3Send the part back no later than 14 days after informing us, and keep the proof of shipping.
4. 4We refund you no later than 14 days after being informed of your withdrawal.

Pack the part in its original packaging with all its accessories, and write the return number on the parcel.

Refund

• We refund the price of the part and the standard delivery costs you paid.
• Return shipping costs are at your expense.
• The refund uses the payment method of the order; we may wait until we receive the part or proof that it was sent.

Fitted or electrical part

• You may inspect the part on receipt, without fitting it.
• A part placed in the appliance (fitted, connected or powered) can no longer be resold as new, especially electrical and electronic parts (boards, modules, motors, heating elements, thermostats, sensors) delivered in sealed packaging.
• In that case you keep your right of withdrawal, but the part's loss of value is deducted from the refund, according to its condition; it can reach the value of the part if the part can no longer be resold. The same applies to a damaged or incomplete part, or one returned without its original packaging.

Wrong part chosen

If you chose the wrong part, you can exercise your right of withdrawal within 14 days, with return costs at your expense. Returned intact, in its original packaging and without having been placed in the appliance, the part is refunded in full. If you handled it beyond what is necessary to establish its nature, characteristics and functioning, for example by fitting it in the appliance, the resulting loss of value is deducted from the refund; it can reach the value of the part if the part can no longer be resold. This rule does not apply to a faulty part, nor to a part whose compatibility our checker or our after-sales service had confirmed.

The right of withdrawal applies to consumers; it does not apply to business purchases.